Webvōrk is a European affiliate network with top quality private label products for health and wellbeing. They are very keen to be using state-of-the-art technologies to provide high standards for product quality, service and price.
They were looking for an Amazon Connect partner to provide a robust solution which could achieve the following:
- Bespoke inbound IVR with Contact Flows routing to agents based on queues and agent availability;
- Telephony integration into the in-house CRM system to enable click to call outbound dialling from CRM record;
- Screen pop of customer information for inbound calls. Information fed via Webvork CRM records;
- Ability to record all inbound and outbound calls;
- Integration to automate a link of the call recording to be placed in the appropriate CRM entry when a call is finished;
- Highly scalable to support agent growth regardless of agent location;
- Localised support.
Terentii Meshcheriakov Co-founder – Webvōrk said of the project: “The whole solution has been a success, we’ve been able to reduce our average time to sale by 7% and our overall sales have increased 23%.”
Read our case study here to find out more about the solution we provided in conjunction with our partner Symbee: Amazon Connect Cloud Contact Centre Case Study
Read more about Symbee here: https://www.symbee.co/