We kicked off our 2019 series of marketing events by attending the Call and Contact Centre Expo at ExCel in London on the 27th and 28th of March. We were exhibiting as part of the Avaya Village and during the 2 days we demonstrated how Avaya’s Breeze platform could deliver Engagement Automation in conjunction with IoT devices. In this case, how a failure in a washing machine could trigger a series of activities that included proactively notifying the owner of the fault in the machine, and automatically arranging for a field engineer to visit. There was also a demonstration of ChatBot integration with Contact Centre services showing how automated chat services could be automatically escalated to a live agent when requested. This was implemented as a fully pay-a-you-use cloud services taking advantage of serverless compute resources in the cloud.
The show was a complete success with David Mackenzie, Solutions and Marketing Manager at JT Global Enterprise saying: “The response from visitors to the stand was very encouraging. We have arrived at a new phase in Contact Centre technology where businesses are starting to embrace the benefits of AI and Automation in delivering Exceptional Customer Experiences. We look forward to working with the many visitors who engaged with us during the show”.
Our next event will be Retail Expo on 1st and 2nd of May at Olympia. We will be on stand 2A41.