Cloud Contact Centre

Customer Engagement

JT’s  Cloud Contact Centre combines our Managed Service expertise, and Network and Telecommunications capabilities with the Pay-as-you-Use Amazon Connect platform. As there is no infrastructure cost this delivers a solution with a very low set-up cost and because of Amazon’s keen pricing models, and the pay-per-transaction pricing the solution TCO is typically 70% of a conventional On-Premise Call Centre.

Amazon Consulting Partner

JT Global Enterprise is an Amazon Consulting Partner so we will be able to assist you in developing the call flows you need to run the contact centre and will then provide a managed service for the production system. You will be able to automate interactions using Amazon Connect for both voice an chat, and Amazon Lex delivers natural language processing to you automate your customer engagement.  All of this is delivered in a framework where you can control the flow of information between customers, agents, and service staff.

Why JT’s Customer Engagement solution?

  • Increased business efficiency with streamlined solutions specific to your business
  • Opex based charging so you only pay for what you use
  • Rapid time-to-market with no long lead-time infrastructure requirements
  • Single integrated platform that extends across multiple devices or systems
  • Optimising agent performance with task blending
  • Global delivery and support
  • First class service powered by the globally recognised business
  • 24/7*365 fully managed and monitored service support

Contact us

Make an enquiry

call us +44 20 7920 2000

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JT have pulled out all the stops to meet our business go live date with flawless execution on the Contact Centre implementation.   Andrew Mutch, Director of Technology Operations Read more

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