Customer Engagement

Customer Engagement

Nowadays Customer Engagement is key to differentiating your business in a crowded marketplace. With our expertise in Smart Retail, Managed Contact Centre, Cloud Contact Centres, and IoT and through our strong partnerships with Amazon, Avaya and Meraki we are able to deliver  solutions that help you build the engagement. You will be able to automate interactions using Amazon Connect, Avaya Breeze, Chatbots and AI and control the flow of information between customers, agents, and service staff.  By integrating IoT into the solution you can deliver the proactive service customers are looking for.

Why JT’s Customer Engagement solution?

  • Increased business efficiency with streamlined solutions specific to your business
  • Multimedia support in your contact centre
  • Single integrated platform that extends across multiple devices or systems
  • Optimising agent performance with task blending
  • Avaya Breeze support to enable your Customer Engagement solutions
  • IoT capability through our Tier1 Telco status
  • Global delivery and support
  • Hosted or On-Premise solutions available
  • First class service powered by globally recognised market leaders
  • 24/7*365 fully managed and monitored service support

Contact us

Make an enquiry

call us +44 20 7920 2000

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JT have pulled out all the stops to meet our business go live date with flawless execution on the Contact Centre implementation.   Andrew Mutch, Director of Technology Operations Read more

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