Customer Engagement

Nowadays Customer Engagement is key to differentiating your business in a crowded marketplace. With our expertise in Smart Retail, Managed Contact Centre and IoT and through our strong partnership with Avaya and Meraki we are able to deliver solutions that help you build the engagement. You will be able to automate interactions using Chatbots and AI and control the flow of information between customers, agents, and service staff.  By integrating IoT into the solution you can deliver the proactive service customers are looking for.


Why JT’s Customer Engagement solution?

  • Increased business efficiency with streamlined solutions specific to your business
  • Multimedia support in your contact centre
  • Avaya Breeze support to enable your Customer Engagement solutions
  • IoT capability through our Tier1 Telco status
  • 24/7*365 fully managed and monitored service support
  • Tailored solutions to meet your business needs
  • Global delivery and support
  • Hosted or On Premise solutions available
  • First class service powered by the globally recognised market leader

A complete solution to drive your Customer Engagement


Contact us

Make an enquiry

call us +44 20 7920 2000

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JT have pulled out all the stops to meet our business go live date with flawless execution on the Contact Centre implementation.   Andrew Mutch, Director of Technology Operations Read more

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