The Managed Contact Centre offer from JT combines our Managed Service expertise, and Network and Telecommunications capabilities with Avaya’s Aura technology to deliver a comprehensive Contact Centre solution. JT can deliver and manage a complete multi-media Contact Centre capability for your business. Avaya’s Aura® Platform is Avaya’s core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact centre solutions for midsize to large enterprises. Using a SIP architecture, Avaya Aura Platform simplifies complex communications networks, reduces infrastructure costs, and quickly delivers voice, video, messaging, presence, and Web applications to users in every location.
Why JT’s Contact Centre solution?
- Automated outbound dialling capability built in
- Multimedia support in your contact centre
- Online access to a full range of call routing, monitoring and management tools
- Avaya Breeze support to enable your Customer Engagement solutions
- Simply build and deploy improved collaboration and customer engagement applications
- Integrated Workforce Optimisation & Management
- Tailored solutions available to meet your business needs
- Hosted or On-Premise solutions available
- 24/7*365 fully managed and monitored service support