Avaya users have just hit an inflection point in the technologies available to deliver business excellence. The rate of change for companies, now and for the next couple of years, has suddenly accelerated with a raft of new technologies and ways of working all arriving together. These cover almost every aspect of business IT including communication, networking, processing and the physical location of systems. For well-established companies, the problem is how to carry on with business as usual while transforming their way of working. This is a challenge analogous to rewiring a plane while it is still flying. However, the upside of all this technological innovation is that there are considerable benefits to be derived from taking advantage of these developments. In addition, a well-managed Take On process can deliver cost savings that will help to fund the transformation of the business.
As an example, an existing Avaya user running CM6 faces several of challenges:
- there are security vulnerabilities which require an upgrade to remove them, and which may put the company at risk in areas such as PCI compliance;
- they are unable to licence more users;
- the hardware they are running their systems on is outdated with a large footprint;
- inability to scale up or down as demand requires.
There are also more generic IT issues:
- it can be difficult to articulate the business benefits of a software upgrade;
- companies need to do more with fewer IT staff;
- software is moving from On-Premise to the Cloud;
- teams are increasingly using collaboration tools like Microsoft Teams and Slack and bypassing more conventional UC applications.
Take on and Transform
This is where a specialist Avaya Partner can use the Take On and Transform process to drive change. By taking on the support and management of the Avaya system, the Avaya Partner can kick off a review of how the assets are being used and then deliver a change program.
This program typically will involve:
- removing unused or under-provisioned assets (and their associated costs);
- upgrading the software and moving it to more cost-effective servers or into the Cloud;
- rationalising the connections to the PSTN by removing redundant phone lines in local branches where these have been over-provisioning to handle legacy failure scenarios;
- moving from expensive local ISDN breakout to centralised SIP trunking to generate cost savings as the local PSTN connections can be removed altogether with the telephony delivered over the branch WAN. Also, a review of this process often finds phone lines that haven’t been used for years but continued to be billed for.
Future-proofing the communications strategy
This change process can also be used to future-proof the company’s communications strategy. Whether they are looking to stay with Avaya or migrate to, say, UC services from Microsoft or Amazon they need a Partner to manage the interface to the PSTN and the WAN used to deliver the services and to triage communications issues.
Both Amazon and Microsoft are clear that their support ends at the cloud boundary. Delivering telephony services worldwide is a complex process with the regulations varying widely from country to country. It requires specialist expertise to deliver a consistent experience.
By using a Managed Service Provider to deliver the voice and data network services, it separates them from the provision of the application services. This frees companies to migrate to the best solution for their business needs without disrupting the network used to deliver them. This also significantly reduces the risk involved in the transformation from one application provider to another as there is a single point of contact for routing during the phases where there is dual running of the two systems.
In summary, there has never been a better time for Avaya users to look at Take On and Transform. The phasing out of ISDN makes the implementation of SIP an imperative. The replacement of copper xDSL line by Fibre makes WAN delivered SIP track a reliable replacement for local breakout. And the ability to fund transformation from the cost savings delivered by a Take On programme removes the barrier to change.
Follow this link to find out more about our Take‑on and Transform solutions: https://www.jtglobalenterprise.co.uk/solutions/take-on/